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T-Systems, Siebel offer hosted CRM service
By John Blau

T-Systems International GmbH, the IT services subsidiary of German telco Deutsche Telekom AG, is rolling out a hosted CRM (customer relationship management) service based on technology from Siebel Systems Inc.

The hosted Siebel CRM OnDemand service is targeted at small and medium-size companies, initially in the German-speaking countries of Europe, in addition to the Croatia, the Czech Republic, Hungary, Poland, Russia and Slovakia, according to T-Systems spokesman Paul Baur.

"We have a strong presence in the German-speaking region and see a lot of potential for a hosted CRM solution in Eastern Europe," he said. "That's why we are focusing on these countries for now."

Companies pay a fixed monthly price of €70 (US$93) per user and no software license is required. Those subscribing to the service by May 16 will receive the first month free and a 20 percent discount for a one-year contract.

Companies with 200 employees can reduced their CRM costs over a two-year period by as much as 60 percent with the T-Systems hosted CRM offering, compared to systems they operate on their own servers, according to T-Systems.

The IT service provider is delivering the service through its own global web of 32 data centers, with a total storage capacity of more than 2.1 petabytes. The data centers are linked via connections up to 5M bps (bits per second) to a dedicated 20G bps backbone network . Customers can access it via an encrypted Internet connection.

In a next step, T-Systems plans to offer CRM services tailored to specific industries, such as car manufacturing and financial services.

Posted February 24, 2005 05:32 PM |